We would always recommend that samples are produced and approved prior to the production of the official order. Costs of samples will be advised by your support manager before they are produced.

Our Purchasing team is used to sourcing various stones/materials/components for our customers, see some examples below: Semi-precious stone (amethyst, peridot, citrine etc) and precious stones (diamonds, sapphires, rubies etc). Granite, turquoise, onyx, all shells (mother of pearls), and opals to name a few. Our high skilled workers have decades of experience in cutting, polishing and setting these materials into the jewellery pieces. * Please view our Guidebook for more information on the factory's capabilities.

We are able to provide the complete start to finish process including an immense range of chains. We’re very flexible and can work to whatever the customer requires.

We keep our clients names/brands strictly confidential and cannot be disclosed as reference. However, we’re proud that for almost 50 years our customers have grown their brands immensely and some are successfully found in high-end department stores such John Lewis, Liberty, Selfridges, Harrods, Nordstrom (US).

We have an extensive in house range that our retailer customers can view and order from. As a manufacturer (not wholesaler), we don’t keep stock and all our production is made to order. Therefore customers also have the opportunity to amend designs by swapping out stones or components within the jewellery to make it more customised to your needs. * Please view our In-House Collection to see some of the range that we offer to all our clients.

Yes, we believe it is important for our customers to have full confidence in us, as their supplier, and are able to see how their designs are produced as well as have the opportunity to go through any new design collections/projects. We’re used to this way of working since our business began. Visits are always pre-arranged with our Managing Director

All shipping charges from our crafting facility in Thailand to Berkhamsted are included in the unit price of each jewellery piece and so there are no hidden or added charges/costs. The only shipping charge you will need to pay will be from our Berkhamsted office to yourself (charges are minimal). Where it’s more cost effective we’re able to ship from our crafting facility direct to the customer, depending on the country. Please note that we cannot be held responsible for any customs charges occurred in the destination country.